RACI Solutions Blog

From a Consensus Culture to a Culture of Accountability: A Case Study

Posted by Cassie Solomon on Thu, Apr 13, 2017 @ 08:35 AM

One of our clients, an energy company in the GCC, wanted to introduce RACI in order to clarify roles and enhance accountability. Multiple approvals were required to execute even simple processes, many of them going all the way up the line to approval by the senior team and even to the CEO. When the joint venture was a start-up, this model of decision-making was appropriate, but now that the business was poised for explosive growth, this consensus culture was too slow and jeopardized their growth. Making this change required that people at much lower levels of the organization be allowed to make decisions, so the senior leaders needed to let go. And middle managers needed to be willing to accept the accountability—and the risk—that come along with making decisions themselves. It was a significant culture shift for the company to change the way it made decisions.

As we prepared to write Leading Successful Change, Greg Shea and I reviewed 20 years of research on organizational change and discovered a depressingly consistent statistic: 50-75% of change initiatives fail. What does this mean? It means that in spite of the investment of tremendous energy, resources and time—and sometimes consulting dollars, too—a company did not get the benefits and the business outcomes that it was seeking. Culture change efforts had the highest rates of failure.

Your job, as the sponsor of an internal change initiative, is to end up on the right side of that statistic.

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Tags: Accountability, Leadership, Delegation, Leading Successful Change

Onboarding with RACI: Help New Employees Join the Team

Posted by Devin Wachs on Fri, Mar 24, 2017 @ 11:00 AM

Picture it: It’s your employee's first week at a new job and they want to hit the ground running. Armed with a job description and an org chart, they want get acquainted with their new colleagues. They’re nervous, excited, and eager to prove themselves. But they aren’t sure who to ask about the details of a project and waste a lot of time trying to figure it out for themselves. They finally ask the wrong person only to found out that Marsha—right across from them—had the answer all along. Worse, they step on Tony’s toes by not consulting him before making a decision to contact a new supplier. And he holds a grudge! This is a rocky start with short- and long-term consequences.

The bright side? Much of this guesswork could have been eliminated by onboarding with RACI.

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Tags: job description, On-boarding, RACI Roles and Responsibilities

3 New Things You Can Learn to Do with RACI in the RACI Masters e-Learning Course

Posted by Cassie Solomon on Tue, Dec 13, 2016 @ 08:30 AM

If you know and love the RACI matrix tool, chances are you learned to use it to organize projects. You designate who is going to get the work done (the “R”) and where decisions will get made (the “A”). Sophisticated users combine RACI with Stakeholder Analysis to think about all the people who need to be involved from the beginning (the “C”). Excellent project managers even think through a comprehensive communication strategy for their project (the “I”).

But RACI is a flexible tool that can be used much more broadly. Here are three things you may not have known you can do with RACI.

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Tags: RACI, RACI Matrix, On-boarding, RACI tool, Delegation, improve meetings

RACI Solutions Announces the RACI Masters e-Learning Course

Posted by Cassie Solomon on Fri, Dec 09, 2016 @ 01:12 PM

For five years, RACI Solutions has been developing customized virtual learning solutions for our clients who want enterprise-wide RACI training. Now we are pleased to announce a new e-learning course designed to teach RACI at two levels. This course covers “RACI Basics” and allows you to give an awareness level of RACI to every employee, and then offers “RACI Masters” training that expands our basic workshop to show you how to apply RACI to a wide range of business challenges.  

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Tags: RACI, RACI Matrix, Training, Education

Accountability Problems: Is Your System Hot or Cold?

Posted by Cassie Solomon on Tue, Aug 16, 2016 @ 08:30 AM

Role confusion means a person doesn’t know what they are supposed to do,
allowed to do, or are powerful enough to do in their role. It comes in two very different forms with very different symptoms.

Lack of Initiative: A “Cold” System

Think of what happens to the molecules in water when the temperature drops—they start to move more slowly or sluggishly, on their way to becoming a solid, ice. When people don’t know how much they are allowed to do in their role, or what’s fully expected of them, it’s as if the energy in the system comes down. This can happen to people at any level of a system—from the front-line housekeeper all the way up to the executive level.

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Tags: Role confusion, Accountability

What is RACI? An Introduction

Posted by Devin Wachs on Mon, Oct 19, 2015 @ 08:15 AM
Perhaps you have heard about the RACI model or matrix, and you are wondering “What exactly is RACI? Can it help me?” This versatile tool charts roles and responsibilities to increase communication, collaboration, and teamwork. And with numerous ways to use it—from project management to onboarding to creating meeting agendas—yes, it can help you! 
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Tags: RACI, RACI Matrix, RACI tool, RACI codes, what does RACI stand for, RACI Roles and Responsibilities, RACI Acronym

Healthcare Humor: The Night Before ICD-10 and the Challenge of Massive System Change

Posted by Cassie Solomon on Wed, Sep 30, 2015 @ 09:24 PM

For our healthcare clients, we bring you a little ICD-10 humor written by one of our regional healthcare clients, on the eve of ICD-10 implementation. Good luck to everyone as we head into this enormous organizational change effort and may you all be leading successful change! 

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Tags: Healthcare, ICD-10, ICD-10 Humor

3 Ways to Use the New, Free RACI Template

Posted by Devin Wachs on Mon, Apr 13, 2015 @ 09:45 AM

One of our most popular resources is the free RACI Template. We have just updated it so that it’s better than ever! You can edit the new and improved PDF to help your team chart roles and responsibilities with RACI.

Here are three ways to use the free RACI template to improve your teamwork, accountability, and collaboration:

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Tags: RACI, On-boarding, Project Management, Roles, RACI Template

5 Ways the New, Free RACI Template is Better Than Ever

Posted by Devin Wachs on Mon, Mar 30, 2015 @ 10:14 AM

If you are looking for ways to increase accountability and streamline your team’s communication, using RACI responsibility charting will help.

The free RACI Template is one of our most popular resources, and we recently updated and improved it to better serve you.

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Tags: RACI Matrix, RACI Template

How do RACI charts and Job Descriptions Work Together?

Posted by Cassie Solomon on Tue, Nov 04, 2014 @ 11:26 AM

Clients often puzzle over the relationship between job descriptions and RACI charts. Are they the same? Which one should I create first? Can I use a RACI exercise to improve my job descriptions? At the heart of the matter there are usually concerns about accountability in the company and the hope that using RACI will clarify roles and strengthen accountability.

So this post will tackle each one of these questions.

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Tags: job description, Team, Responsibility, RACI Roles and Responsibilities